Privacy Policy

How your personal information is used and how you can exercise your rights with respect to your personal data.

In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the services on our site in which you have expressed interest.

To comply with the Data Protection Act 1998 your agency and Veriwise must tell you how it uses and will use this data and ask for your permission. By consenting to this form you are providing your permission for us to process your data for the purposes set out below.

Our contact details:
Veriwise Limited
Address: Level 39, One Canada Square, Canary Wharf, London, E14 5AB.
Phone Number:
What type of information we have:

We currently collect and process the following information:

  • personal identifiers such as name, address, contact details (email, telephone number), and
  • details about your claim, which may include certain medical information and this sensitive personal data will only ever be recorded and/or shared with your specific consent, and
  • we may hold information about you sent to us by third parties such as your landlord, letting agent, insurer, for example copies of correspondence between you, details of proposed AST.
How we get the information and why we have it:

Most of the personal information we process is provided directly to us by you for one or more of the following reasons:

  • for account set up and administration on our website, and
  • we will share your personal information with third parties in pursuing your housing disrepair claim or Veriwise Deposit Replacement Scheme (DRS) application, such as for the completion of court documents, detailing your claim to your landlord, a solicitor, previous tenancies.
How do we use your personal information:

Under the General Data Protection Regulations (GDPR), the lawful bases we rely on for processing your information are:

  • your consent. You are able to remove your consent at any time. You can do this by contacting: XXXXX Contact XXXXXX;
  • we have a contractual obligation to you, and
  • we have a legal obligation.
What do we do with the information we have:
  • we use the information that you have given us in order to process your housing disrepair claim or DRS application;
  • we share your information with other (third party) businesses in order for them to offer you financial services that may help you in making your claim, such as After the Event Insurance (ATE) or a Disbursement Loan;
  • we share your information with third parties, including your proposed landlord, and/or agent, and insurer.
How we store your information:
  • Your information will be stored within the EEA only. Personal data will be stored in an encrypted form to protect against unauthorised access or processing. Veriwise will not disclose any information to any third parties other than those mentioned above or to help prevent fraud, or if required to do so by law.
  • We will keep your personal information for:
    •  7 years following a successful claim and compensation award;
    •  successful application for Veriwise’s DRS, and
    •  1 year following an unsuccessful claim or application and closure of your account.
  • We will, subject to the conditions above dispose of/delete your information by XXXXX Method to be used XXXXXX.
Your data protection rights:

Under data protection laws, you have the following rights:

  • Your right of access – you have the right to ask us for copies of your personal information;
  • Your right to rectification – you have the right to ask us to rectify and correct any information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete;
  • You right to erasure – you have the right to ask us to erase and delete your personal information in certain circumstances;
  • Your right to restriction of processing – to have the right to ask us to restrict the processing of your information in certain circumstances;
  • Your right to object to processing – you have the right to object to the processing of your personal data in certain circumstances;
  • Your right to data portability – you have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond.

Please contact us at: XXXXXXXXX Contact XXXXXXXXX if you wish to make a request.



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How to complain:

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Helpline number: 0303 123 1113

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