KEY FACTS AND SUMMARY INFORMATION

  1. Who we are and what we do
    1. Veriwise Limited, is a registered company (company number 09664644) in England and Wales, and our registered office is at:

      108 Fowler Street,
      South Shields,
      Tyne and Wear,
      NE33 1PZ.

    2. Veriwise Limited is authorised and regulated by the Financial Conduct Authority with permissions as a Claim Management Company (firm reference number 826387). We deal with Housing Disrepair Claims which are made using our online platform and we will advise you about the validity of your claim before continuing. Our aim is to bring about a resolution of your issue raised with your Landlord. Where we cannot do this, we will refer your case to a Solicitor and offer other financial products to assist in making your claim (Disbursement Loans and After The Event Insurance) and reducing your financial risk
  2. Our responsibilities to you

    Once we have all the information required and you have logged this on the on-line portal, we will assess your claim and advise you whether or not to proceed. We will update your case regularly on the online portal and/or by email.

  3. Our fees
    1. Our fees become payable at the successful conclusion of a compensation claim and are deducted from the gross amount recovered for you at the rate of 25%.
    2. Fee illustrations:

      Amount recovered for customer: Our fees to be deducted (inc VAT): Amount received by you:
      £500 £125 £375
      £1000 £250 £750
      £3000 £750 £2,250
      £10,000 £2,500 £7,500
    3. The amount recovered may not be the amount that you have claimed, and where this is the case, we will tell you before accepting the offer.
    4. Please see the attached document “IMPORTANT INFORMATION ABOUT YOUR POTENTIAL CLAIM”. This leaflet explains how the amount you receive might be less than the illustrations given above.
  4. Your rights to cancel and terminate your agreement with us
    1. Under your rights in the Consumer Contracts Regulations (2013) you have the right to cancel for any reason within 14 days of entering into an agreement with us. However, should you decide to waive this right in order for us to proceed with your claim within this 14 day period, you may be liable for any costs reasonably incurred by us in processing your claim.
    2. You can terminate your contract with us at any other time by informing us in writing (including by email, letter or on the portal) or by telephone.
  5. Other rights you have.

    You do not have to use a claims management company to make your claim and you can present the claim for free yourself or use the Housing Ombudsman.

Veriwise Limited, is a registered company (company number 09664644) in England and Wales, and our registered office is at:

108 Fowler Street,
South Shields,
Tyne and Wear,
NE33 1PZ.

Veriwise Limited is authorised and regulated by the Financial Conduct Authority with permissions as a Claim Management Company (firm reference number 826387).